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30 Day Diva Guarantee Return/Refund Policy

 LustDiva proudly offers our 30-day Guarantee. 

  With our 30-Day Diva Guarantee, we will do everything possible to make sure your order is exactly the way you want. If not, we will process your order within one business day without the stress of a complicated and lengthy return process. All items returned get donated to local shelters, charities and/or are recycled locally. 

 To initiate a return, have questions or concerns, please email us at Diva@LustDiva.com or call our toll-free number 888-BE-A-DIVA. Once your return is accepted, we’ll provide a return shipping label at no cost to you. Items sent back to us without first requesting a return will not be accepted. 


Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item. To assure fastest processing time.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as cosmetic products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds

Upon refund request, you will be contacted within 1 business day to process your request. Refunds will be issued through your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. 30-day Guarantee Return/refund policy.

Hours of Operation:

M-F: 7am-7pm

Saturday: 7am-1pm

Sunday: Closed

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