Privacy Policy

Collecting Personal Information

When you visit our Site, we collect information about your device, interaction with the Site, and details needed for processing purchases. Additional information may be collected if you contact us for customer support. Any information that uniquely identifies an individual is referred to as "Personal Information" in this Privacy Policy.

Device Information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, viewed sites/products, search terms, and interactions with the Site.

Purpose of collection: to optimize Site performance and accuracy, and conduct analytics for Site improvement.

Source of collection: automatically gathered through cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our processor.

Order Information

Examples of Personal Information collected: name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.

Purpose of collection: to fulfill contracts, process payments, arrange shipping, provide invoices/confirmations, communicate, screen orders for risk/fraud, and offer relevant product/service information or advertising.

Source of collection: directly provided by you.

Disclosure for a business purpose: shared with our processor.

Customer Support Information

Examples of Personal Information collected: Name, email address, phone number.

Purpose of collection: to provide customer support.

Source of collection: directly provided by you.

Age: 18+

Minors

Our Site is not intended for individuals under 18 years of age. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us for deletion.

Sharing Personal Information

We share Personal Information with service providers to assist in providing services and honoring contracts with you. For example:

We use Shopify for our online store. Learn more about how Shopify handles Personal Information here.

We may share Personal Information to comply with laws, respond to legal requests, or protect our rights.

Behavioral Advertising

We utilize Personal Information for targeted advertisements or marketing communications we believe may interest you. For example, we use Facebook & Google Analytics to analyze customer usage. View Google's privacy policy. You can opt-out of Google Analytics here.

To opt out of targeted advertising, visit:

Facebook - Manage Ads Settings

Google - Ad Settings

Digital Advertising Alliance - Opt-Out Portal

To request removal of personal information, contact us at Diva@LustDiva.com with "Do not sell my personal information".

Using Personal Information

We use Personal Information to provide services, offer products for sale, process payments, fulfill orders, and keep you informed about new products/offers.

Lawful Basis

Under GDPR, Personal Information for EEA residents is processed based on consent, contract performance, legal obligations, vital interests, public tasks, or legitimate interests.

Retention

Personal Information collected during orders is retained unless requested for erasure. Contact us for more information on your right of erasure.

Your Rights under CCPA

California residents can opt out of selling Personal Information under CCPA. Contact us at Diva@LustDiva.com with "Do not sell my personal information" to cease data collection/selling.

Cookies

Cookies stored on your device enhance browsing experience and help us provide services. Manage cookies through browser settings to avoid impacting user experience.

Reporting and Analytics Cookies

Do Not Track

We don't alter data practices based on "Do Not Track" signals due to inconsistent industry standards.

Changes

This Privacy Policy is periodically updated to reflect operational, legal, or regulatory changes.

Contact

For privacy inquiries or complaints, reach us at Diva@LustDiva.com.

Last updated: 1-3-2024

If unsatisfied, contact relevant data protection authority or our supervisory body: